Welcome to Sapa Pathfinder Travel. This Payment Policy explains the payment methods, booking deposits, balance payments, cancellations, refunds, and other payment-related terms applicable when booking tours and travel services through our website.
By making a booking with Sapa Pathfinder Travel, you agree to the terms outlined below.
1. Accepted Payment Methods
We accept the following payment methods:
- Credit Cards (Visa, MasterCard, JCB)
- Debit Cards
- Bank Transfer
- Online Payment Gateways (when available)
- Other payment methods displayed during the booking process
All payments are processed in a secure environment to protect your personal and financial information.
2. Currency
All tour prices are displayed in the currency specified on the booking page.
If payment is made using a different currency, your bank or payment provider may apply exchange rates and additional fees. Sapa Pathfinder Travel is not responsible for any currency conversion charges imposed by financial institutions.
3. Booking Confirmation
A booking is considered confirmed only when:
- Required payment or deposit has been successfully received.
- A booking confirmation email has been sent by Sapa Pathfinder Travel.
If payment cannot be verified, we reserve the right to cancel or reject the booking request.
4. Deposit Requirements
For certain tours, accommodations, transportation services, or customized travel packages, a deposit may be required to secure the reservation.
The deposit amount will be clearly communicated during the booking process.
Once the deposit is received, the reservation will be held according to the terms of the selected service.
5. Final Payment
The remaining balance, if applicable, must be paid before the departure date or upon arrival as instructed in the booking confirmation.
Failure to complete payment within the required timeframe may result in:
- Cancellation of the reservation
- Loss of deposited amounts
- Additional charges imposed by suppliers
6. Pricing Policy
We strive to keep all information on our website accurate and up to date. However, prices may change due to:
- Seasonal demand
- Supplier pricing adjustments
- Government taxes and fees
- Transportation costs
- Currency fluctuations
The final confirmed price is the amount stated in your booking confirmation.
7. Cancellation by Customer
Customers wishing to cancel a booking must notify us in writing via email or through our official contact channels.
Cancellation fees may apply depending on:
- Type of tour
- Accommodation policies
- Transportation providers
- Time remaining before departure
Specific cancellation terms will be provided at the time of booking.
8. Refund Policy
Eligible refunds will be processed according to the cancellation terms applicable to the booked service.
Refunds may be issued when:
- A booking is canceled within the eligible refund period.
- A service cannot be provided due to circumstances under our control.
- A duplicate payment has been verified.
Refunds are generally processed using the original payment method whenever possible.
Processing times may vary depending on banks and payment providers.
9. Changes to Bookings
Requests to modify confirmed bookings are subject to:
- Availability
- Supplier approval
- Applicable change fees
Additional charges may apply if the modified service has a higher value than the original booking.
10. Third-Party Services
Some travel services offered through Sapa Pathfinder Travel may be operated by third-party providers such as:
- Hotels
- Transportation companies
- Local tour operators
- Attraction operators
Additional payment, cancellation, and refund policies imposed by these providers may apply.
Customers agree to comply with such terms when making a booking.
11. Payment Security
We take reasonable measures to ensure that all payment transactions are handled securely.
However, customers are responsible for maintaining the confidentiality of their payment information and ensuring that payment details submitted are accurate and authorized.
12. Fraud Prevention
Sapa Pathfinder Travel reserves the right to:
- Verify payment information
- Request identity verification documents
- Refuse suspicious transactions
- Cancel bookings associated with fraudulent activity
Any fraudulent use of payment methods may be reported to relevant authorities.
13. Contact Information
If you have any questions regarding payments, bookings, refunds, or billing matters, please contact us:
CÔNG TY TNHH MỘT THÀNH VIÊN DU LỊCH VÀ THƯƠNG MẠI SPT
SPT TRAVEL AND TRADING CO., LTD
Hotline:02143 873468
Mobile:0985 768 359
Zalo:0985 768 359
WhatsApp:(+84) – 985 768 359
Email:pathfindertravelsapa@gmail.com
Website:sapapathfindertravel.com
Address:Số 10, Đường Hoàng Diệu, Phường Sapa, Tỉnh Lào Cai, Việt Nam
Address:No. 10, Hoang Dieu Street, Sapa Ward, Lao Cai Province, Vietnam
We are committed to providing a secure, transparent, and convenient payment experience for all travelers visiting Sapa and Northern Vietnam.