Welcome to Sapa Pathfinder Travel. These Terms of Service (“Terms”) govern your access to and use of our website, products, and travel services. By using our website or booking any service through Sapa Pathfinder Travel, you agree to comply with and be bound by these Terms.
If you do not agree with these Terms, please do not use our website or services.
1. About Sapa Pathfinder Travel
Sapa Pathfinder Travel provides travel-related services, including but not limited to:
- Guided tours in Sapa and Northern Vietnam
- Trekking and adventure experiences
- Cultural and local community tours
- Hotel and accommodation bookings
- Transportation arrangements
- Travel consultation and itinerary planning
Our goal is to provide safe, reliable, and memorable travel experiences for visitors exploring Sapa and surrounding destinations.
2. Acceptance of Terms
By accessing this website, making a booking, or using any of our services, you confirm that:
- You are at least 18 years old or have permission from a parent or legal guardian.
- The information you provide is accurate and complete.
- You have the legal authority to enter into binding agreements.
3. Booking and Reservations
All bookings are subject to availability and confirmation.
A reservation becomes confirmed only when:
- Required payment or deposit has been received.
- A confirmation email has been issued by Sapa Pathfinder Travel.
We reserve the right to refuse or cancel any booking if necessary for operational, legal, or safety reasons.
4. Pricing and Payments
Tour prices and service fees displayed on our website are subject to change without prior notice.
The final price applicable to your booking is the price stated in your booking confirmation.
Customers are responsible for:
- Paying all applicable charges
- Providing valid payment information
- Covering any bank fees, currency conversion charges, or transaction fees imposed by third parties
For more details, please refer to our Payment Policy.
5. Cancellations and Refunds
Cancellation and refund requests are subject to our Refund Policy.
Refund eligibility depends on:
- The type of service booked
- The cancellation date
- Supplier requirements
- Applicable administrative costs
Please review our Refund Policy before making a reservation.
6. Travel Requirements
Customers are responsible for ensuring they possess:
- Valid passports
- Required visas
- Travel permits
- Vaccination documentation (if required)
- Any other travel documents necessary for their journey
Sapa Pathfinder Travel shall not be liable for denied entry, travel interruptions, or losses resulting from incomplete or invalid travel documentation.
7. Health and Safety
Travel activities may involve physical exertion and exposure to outdoor conditions.
By participating in our tours, you acknowledge that:
- You are physically capable of joining the selected activity.
- You have disclosed any relevant medical conditions when necessary.
- You understand and accept the inherent risks associated with travel and outdoor activities.
Participants are expected to follow all safety instructions provided by guides and local authorities.
8. Customer Responsibilities
Customers agree to:
- Provide accurate booking information.
- Respect local customs, cultures, and communities.
- Follow tour schedules and guide instructions.
- Behave respectfully toward fellow travelers, guides, and service providers.
- Avoid activities that may endanger themselves or others.
We reserve the right to remove any participant whose behavior is disruptive, unsafe, unlawful, or inappropriate.
9. Changes to Itineraries
While we make every effort to operate tours as advertised, circumstances beyond our control may require modifications.
We reserve the right to:
- Change itineraries
- Substitute accommodations
- Adjust transportation arrangements
- Modify schedules
- Replace guides when necessary
Such changes may occur due to weather conditions, road closures, safety concerns, government regulations, or operational requirements.
10. Limitation of Liability
To the maximum extent permitted by law, Sapa Pathfinder Travel shall not be liable for:
- Personal injury
- Property damage
- Theft or loss of belongings
- Travel delays
- Flight cancellations
- Weather-related disruptions
- Supplier failures
- Acts of government authorities
- Force majeure events
Our liability, where applicable, shall be limited to the amount paid directly to Sapa Pathfinder Travel for the affected service.
11. Third-Party Services
Certain services may be provided by independent third-party suppliers, including:
- Hotels and homestays
- Transportation providers
- Restaurants
- Activity operators
- Attraction managers
While we carefully select our partners, we are not responsible for the actions, omissions, or policies of third-party providers.
12. Intellectual Property
All content on this website, including but not limited to:
- Text
- Images
- Logos
- Graphics
- Videos
- Website design
is the property of Sapa Pathfinder Travel or its licensors and is protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, or used without prior written permission.
13. Website Use
You agree not to:
- Use the website for unlawful purposes
- Attempt unauthorized access to our systems
- Distribute malware or harmful software
- Interfere with website operations
- Copy or scrape website content without permission
Violation of these terms may result in restricted access and legal action where appropriate.
14. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information.
By using our services, you consent to the practices described in our Privacy Policy.
15. Force Majeure
Sapa Pathfinder Travel shall not be held responsible for delays, cancellations, or service disruptions caused by events beyond our reasonable control, including:
- Natural disasters
- Extreme weather conditions
- Floods or landslides
- Epidemics or pandemics
- Government restrictions
- Political unrest
- Transportation disruptions
- Acts of war or terrorism
In such circumstances, we will make reasonable efforts to assist customers and provide alternative arrangements when possible.
16. Amendments to These Terms
We reserve the right to modify or update these Terms of Service at any time.
Any changes will become effective upon publication on this website. Continued use of our website or services after updates constitutes acceptance of the revised Terms.
17. Contact Information
If you have any questions regarding these Terms of Service, please contact us:
CÔNG TY TNHH MỘT THÀNH VIÊN DU LỊCH VÀ THƯƠNG MẠI SPT
Hotline: 02143 873468
Mobile: 0985 768 359
Zalo: 0985 768 359
WhatsApp: (+84)-985 768 359
Email: pathfindertravelsapa@gmail.com
Website: sapapathfindertravel.com
Địa chỉ: Số 10, Đường Hoàng Diệu, Phường Sapa, Tỉnh Lào Cai, Việt Nam
Thank you for choosing Sapa Pathfinder Travel. We look forward to helping you discover the beauty, culture, and unforgettable experiences of Sapa and Northern Vietnam.