At Sapa Pathfinder Travel, we strive to provide exceptional travel experiences and transparent booking services. This Refund Policy outlines the conditions under which refunds may be granted for tours, transportation, accommodation, and other travel-related services booked through our website.
By making a reservation with Sapa Pathfinder Travel, you agree to the terms described below.
1. General Refund Policy
Refund eligibility depends on:
- The type of service booked
- The cancellation date
- Supplier and partner policies
- The circumstances surrounding the cancellation
All refund requests must be submitted in writing via email or through our official contact channels.
2. Tour Cancellation by Customer
If you cancel a confirmed booking, the following refund guidelines generally apply:
More than 14 days before departure
- Eligible for a full refund, excluding any non-refundable processing fees or third-party charges.
7–14 days before departure
- Eligible for a partial refund based on the services already reserved and supplier commitments.
Less than 7 days before departure
- Refunds may be limited or unavailable due to advance payments made to service providers.
No-show
- No refund will be provided for customers who fail to arrive at the designated departure point without prior notice.
Specific cancellation conditions may vary depending on the tour package and will be communicated during the booking process.
3. Customized and Private Tours
Customized itineraries, private tours, and tailor-made travel packages often require advance commitments with local suppliers.
For these services:
- Deposits may be non-refundable.
- Refund amounts, if applicable, will depend on unrecoverable costs already incurred.
- Any refund will be assessed on a case-by-case basis.
4. Accommodation Refunds
Accommodation refunds are subject to the cancellation policies of the hotel, homestay, resort, or lodging provider.
Depending on the accommodation provider:
- Some bookings may qualify for a full refund.
- Others may incur cancellation charges.
- Certain promotional or discounted rates may be completely non-refundable.
5. Transportation Refunds
Refunds for transportation services, including transfers, shuttle buses, train tickets, and private vehicles, are governed by the policies of the transportation provider.
Applicable cancellation fees may be deducted before a refund is issued.
6. Tour Cancellation by Sapa Pathfinder Travel
In rare situations, Sapa Pathfinder Travel may need to cancel a tour due to:
- Severe weather conditions
- Natural disasters
- Government restrictions
- Safety concerns
- Insufficient participation
- Circumstances beyond our reasonable control
When a tour is canceled by us, customers may be offered:
- An alternative tour or travel date
- Travel credit for future bookings
- A full or partial refund, depending on the circumstances
7. Force Majeure
No refunds shall be guaranteed for disruptions caused by events beyond our control, including but not limited to:
- Natural disasters
- Floods
- Landslides
- Epidemics or pandemics
- Government actions
- Political unrest
- Transportation disruptions
- Other force majeure events
In such cases, we will make every reasonable effort to assist travelers in finding suitable alternatives.
8. Refund Processing Time
Approved refunds are generally processed within:
7–15 business days
Actual processing times may vary depending on:
- Banks
- Credit card issuers
- Payment gateways
- International transaction procedures
Sapa Pathfinder Travel is not responsible for delays caused by financial institutions or payment processors.
9. Non-Refundable Items
The following may be non-refundable:
- Administrative fees
- Visa application fees
- Travel insurance
- Special event tickets
- Promotional or discounted bookings
- Third-party service fees
- Customized travel planning fees
Any non-refundable items will be disclosed during the booking process whenever applicable.
10. Requesting a Refund
To request a refund, please provide:
- Booking reference number
- Customer name
- Contact information
- Date of travel
- Reason for cancellation or refund request
Refund requests should be sent to our customer support team for review.
11. Contact Us
For refund inquiries or assistance, please contact:
CÔNG TY TNHH MỘT THÀNH VIÊN DU LỊCH VÀ THƯƠNG MẠI SPT
Hotline: 02143 873468
Mobile: 0985 768 359
Zalo: 0985 768 359
WhatsApp: (+84)-985 768 359
Email: pathfindertravelsapa@gmail.com
Website: sapapathfindertravel.com
Địa chỉ: Số 10, Đường Hoàng Diệu, Phường Sapa, Tỉnh Lào Cai, Việt Nam
We are committed to handling all refund requests fairly, transparently, and in accordance with applicable travel service agreements.