Welcome to Sapa Pathfinder Travel. These Booking Conditions set out the terms and conditions governing all tour reservations, travel services, accommodations, transportation arrangements, and related products booked through our website.

By making a booking with Sapa Pathfinder Travel, you acknowledge that you have read, understood, and agreed to these Booking Conditions.

1. Booking Confirmation

A booking is considered confirmed only when:

• The required deposit or full payment has been received.
• Availability has been verified.
• A confirmation email or booking voucher has been issued by Sapa Pathfinder Travel.

Until confirmation is received, all reservations remain subject to availability.

2. Booking Information

Customers are responsible for providing accurate information when making a reservation, including:

• Full legal name as shown on passport
• Nationality
• Contact information
• Travel dates
• Number of participants
• Special requests or requirements

Incorrect information may result in delays, additional charges, or inability to provide the booked service.

3. Payment Requirements

Depending on the selected service, customers may be required to:

• Pay a deposit to secure the reservation.
• Make full payment before departure.
• Complete payment according to the schedule stated in the booking confirmation.

Failure to meet payment deadlines may result in automatic cancellation of the booking.

For more information, please refer to our Payment Policy.

4. Tour Prices

Tour prices generally include the services specifically stated in the tour itinerary.

Unless otherwise specified, prices may include:

• Tour guide services
• Transportation
• Accommodation
• Entrance fees
• Meals listed in the itinerary

Prices generally do not include:

• International flights
• Visa fees
• Travel insurance
• Personal expenses
• Tips and gratuities
• Optional activities

Customers should carefully review the inclusions and exclusions before booking.

5. Special Requests

We will make reasonable efforts to accommodate special requests such as:

• Dietary requirements
• Room preferences
• Accessibility needs
• Special celebrations

However, special requests cannot be guaranteed and remain subject to availability and supplier approval.

6. Travel Documents

Customers are solely responsible for obtaining and carrying all necessary travel documentation, including:

• Valid passport
• Visa (if required)
• Travel permits
• Identification documents
• Health certificates or vaccination records when applicable

Sapa Pathfinder Travel shall not be responsible for losses resulting from incomplete or invalid travel documents.

7. Health and Fitness Requirements

Certain tours, especially trekking and adventure activities in Sapa and Northern Vietnam, may require a reasonable level of physical fitness.

By booking a tour, customers confirm that:

• They are medically fit to participate.
• They have disclosed any relevant health conditions that may affect participation.
• They understand the physical nature of the selected activities.

We reserve the right to refuse participation if a customer’s condition may pose a safety risk.

8. Tour Itinerary Changes

While every effort is made to operate tours as advertised, circumstances beyond our control may require adjustments.

Sapa Pathfinder Travel reserves the right to:

• Modify itineraries
• Change accommodation providers
• Alter transportation arrangements
• Adjust activity schedules
• Substitute services of similar quality

Changes may occur due to weather conditions, road closures, local regulations, operational requirements, or safety concerns.

9. Customer Cancellation

Customers wishing to cancel a booking must notify us in writing as soon as possible.

Cancellation charges may apply depending on:

• Notice period before departure
• Type of service booked
• Supplier cancellation policies

Refund eligibility is governed by our Refund Policy.

10. Cancellation by Sapa Pathfinder Travel

We reserve the right to cancel a booking or tour under exceptional circumstances, including:

• Severe weather conditions
• Natural disasters
• Government restrictions
• Safety concerns
• Insufficient participant numbers
• Force majeure events

In such situations, customers may be offered:

• Alternative travel arrangements
• Travel credit
• Full or partial refunds, where applicable

11. Accommodation Conditions

Accommodation is provided according to the category selected during booking.

Please note:

• Room availability is subject to supplier confirmation.
• Check-in and check-out times are determined by accommodation providers.
• Requests for specific room types cannot always be guaranteed.

Alternative accommodation of similar standard may be provided when necessary.

12. Transportation Conditions

Transportation services may include:

• Limousine buses
• Shuttle buses
• Private vehicles
• Train services
• Airport transfers

Schedules may be affected by:

• Traffic conditions
• Weather
• Road construction
• Operational factors

Reasonable adjustments may be made when required.

13. Travel Insurance

We strongly recommend that all travelers obtain comprehensive travel insurance covering:

• Medical expenses
• Emergency evacuation
• Personal injury
• Trip cancellation
• Lost or delayed baggage

Travel insurance is generally not included in tour prices unless explicitly stated.

14. Customer Conduct

All travelers are expected to behave responsibly and respectfully.

Customers must not:

• Engage in unlawful activities
• Endanger themselves or others
• Damage property
• Disrupt tours or accommodations
• Harass staff, guides, or fellow travelers

We reserve the right to remove any participant whose conduct negatively affects the safety or enjoyment of others.

15. Limitation of Liability

Sapa Pathfinder Travel acts as an organizer and intermediary for various travel services.

We shall not be liable for losses, damages, delays, injuries, or expenses resulting from:

• Actions of third-party suppliers
• Weather conditions
• Natural disasters
• Government actions
• Transportation delays
• Personal negligence
• Force majeure events

Our liability, where applicable, shall be limited to the amount paid directly to Sapa Pathfinder Travel for the affected service.

16. Force Majeure

Sapa Pathfinder Travel shall not be held responsible for failure or delay in performing services due to circumstances beyond our reasonable control, including:

• Floods
• Landslides
• Earthquakes
• Severe weather
• Epidemics or pandemics
• Political unrest
• Government restrictions
• Transportation disruptions

In such cases, we will make reasonable efforts to provide suitable alternatives whenever possible.

17. Complaints and Disputes

If you encounter any issues during your trip, please notify our team immediately so we can attempt to resolve the matter promptly.

Formal complaints should be submitted in writing within a reasonable period after completion of the tour.

We are committed to handling customer concerns fairly and professionally.

18. Contact Information

For booking inquiries, modifications, or assistance, please contact:

CÔNG TY TNHH MỘT THÀNH VIÊN DU LỊCH VÀ THƯƠNG MẠI SPT
SPT TRAVEL AND TRADING CO., LTD
Hotline:02143 873468
Mobile:0985 768 359
Zalo:0985 768 359
WhatsApp:(+84) – 985 768 359
Email:pathfindertravelsapa@gmail.com
Website:sapapathfindertravel.com
Address:Số 10, Đường Hoàng Diệu, Phường Sapa, Tỉnh Lào Cai, Việt Nam
Address:No. 10, Hoang Dieu Street, Sapa Ward, Lao Cai Province, Vietnam

Thank you for choosing Sapa Pathfinder Travel. We look forward to helping you experience the breathtaking landscapes, rich cultures, and unforgettable adventures of Sapa and Northern Vietnam.